Hyena will only put path information if there is a path on the user being copied. If it can't create the home directory, such as due to an error, or not finding a template, etc, it will still create the new user with information in that field. So when you look at the user you will see information in the home directory path box, but not have a home directory to go along with that.
To try and help troubleshoot this you would need to get step-by-step details on what is being done. What the user you are copying has in the home directory path, how your home directory templates are configured, etc.
You can either detail this here on the board, or if you want to just take some screenshots you can send more details to email@example.com.