Results 1 to 4 of 4

Thread: Hyena won't launch

  1. #1

    Hyena won't launch

    I have installed Hyena v8.8.4 on a windows 7 pro x64 machine. when i click on the program to run, it thinks about it then nothing happens. I have un-intsalled it and re-installed it.. and still nothing. Anybody have any ideas.

  2. #2
    Administrator
    Join Date
    Sep 2000
    Location
    San Antonio, Texas, USA
    Posts
    6,240
    We've seen two issues recently causing a similar issue, so I'll have you try this one first and see if it gets you going:

    Rename the following directory to HyenaSave:

    c:\users\<username>\appdata\roaming\systemtools\hy ena

    <username> is the user you are launching Hyena with, so in the case of using Run As Different User, it would that account.

    After you do that try running Hyena again. If that fixes the issue send a zipped copy of the HyenaSave directory to support@systemtools.com.

    If it still doesn't run, post back here.
    Chuck McCullough
    SystemTools Software Inc.

  3. #3
    blast it, i didnt even think to remove/rename the appdata.. that worked thanks.

  4. #4
    Administrator
    Join Date
    Sep 2000
    Location
    San Antonio, Texas, USA
    Posts
    6,240
    Go ahead and email the saved copy to support@systemtools.com so we can figure out the cause.
    Chuck McCullough
    SystemTools Software Inc.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •