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General Ordering Information


If you have any questions concerning any of the ordering information presented here, feel free to contact us at any of the addresses listed on our Contacts page.

 Online Purchasing (Credit Card Only)

We offer online ordering for all products, as well as upgrades and maintenance renewals when applicable.  Consult the individual product ordering page for online purchasing availability.

 Telephone (Credit Card Only)

We accept credit card purchases by telephone for any of our products.  We accept VISA, Mastercard, and American Express.  We will normally include a receipt of purchase (without showing the card number) in with your order if the product you are ordering is being physically shipped.  If you would like your credit card receipt faxed to you, please tell the order representative.

The telephone number for placing orders is 1-830-779-2349 or toll free 1-877-797-8665.  We accept orders from 8:00 AM to 5:00 PM Central Standard Time.

 Fax (Purchase Order or Credit Card)

Purchase orders must include a clear shipping address (if applicable), billing address, and daytime contact telephone number on them.  Standard payment terms are Net 30 days; if your company needs different payment terms, please contact us.  Please indicate the shipping method preferred from the shipping options listed below on the purchase order.  If not specified, we will ship via Federal Express 2nd Day.

Also include the emails address(es) for anyone that might need the registration keys immediately, or if the licenses are being purchased electronically only.

Our fax number for sending orders with a purchase order or credit card is 1-830-779-2191. If your company's purchasing division needs to contact us, please have them call 1-830-779-2349.

 Reseller Sales

If you prefer to order through a reseller, and you are outside of the United States, click here to check our ever-growing international authorized reseller list in over 45 countries.


Note: All of our products are available electronically. At this time, only Hyena is also available on CD. There isn't any difference between the physical CD image and what is available for downloading, but we offer the option to ship a CD for those customers that prefer physical media.

SystemTools uses Federal Express to ship orders that require physical media and documentation. You will be notified when ordering if a product is only available via electronic download.  For these types of products, you will be emailed a serial number/registration code instead of being shipped the actual product. Consult the individual product's licensing and pricing page for information about delivery options.

Shipping charges are as follows. These prices are effective for any location.  All prices are in US Dollars.

US Priority Mail (APO/FPO) - $20.00
Fed Ex US - $30.00
Fed Ex International (including Canada) - $50.00

All orders are processed and shipped either the same or next business day.

 Sales Tax

SystemTools Software collects sales taxes for sales delivered or sourced in Texas only.

Pennsylvania sales or use tax may be due in connection with the purchase and delivery of tangible personal property to Pennsylvania individuals and businesses. The purchaser is required to file a use tax return if tax is due in connection with the purchase and delivery in the Commonwealth. This notice is required pursuant to the provisions of the Tax Reform Code of 1971. 72 P.S. ยง 7213.2.

Washington State:
Sales or use tax is due on certain purchases delivered or sourced to Washington. Washington requires you to file a use tax return when sales tax is not paid at the time of purchase. This message is required under the Revised Code of Washington 82.13.020(2)(a)(i).