Facebook Twitter LinkedIn Google+ RSS Feed

SystemTools Software Support


We are known for offering some of the best support available in the industry. Our #1 goal is to help you to use our products and get the most out of them.

Choose from the options below for your support needs:

 Video Library

ForumsSee the latest videos and how-tos for expert instruction and inspiration when using Hyena, our comprehensive and award-winning Active Directory and Windows system management software.

 Tips & Frequently Asked Questions (FAQ)

FAQ We've put together the answers to the most asked questions on our Tips and FAQ pages. Remember, if you don't find what you are looking for, use one of the Contact options below.

Hyena Usage Tips - Want to get the most out of Hyena? Take a look at some of the tips that we've assembled for our most popular product.

Sales and Licensing FAQ - For common purchasing, sales, and licensing questions.

Technical Product FAQ - For technical product questions.

 Online Help & Technical Documents

Hyena Online Help - Our online help file contains the same detailed information found in the installed product.

Hyena Installation Guide - All the information you need to get Hyena up and running for Exchange, Active Directory, and Terminal Services administration can be found in this guide.

Hyena Settings Guide - A guide to copying, sharing, backing up and restoring settings between Hyena installations.

Reporting NTFS and Share Permissions in Hyena and Exporter Pro - Get an overview of the options available in Hyena and Exporter Pro for extracting NTFS and share permissions for multiple directories, shares, and computers.

 SystemTools Community Knowledge Base

ForumsVisit our SystemTools Community forums any time day or night to search for tips and advice or just see what problems and solutions others have found.

 Contact SystemTools Technical Support

Technical support is always free and available to all current and prospective users of our products. If you haven't been able to get our products to do what you want them to, or just have a question on functionality, send our Technical Support team a Support Request.

Online Submit a Support Request

If you have a licensing question or want to upgrade or renew your current maintenance agreement, please send an email to

 SystemTools Software End of Life (EOL) Policy

SystemTools Software strives to stay ahead of current and emerging Microsoft Windows ™ technologies to make sure our products will continue working the way you expect them to. The resulting new solutions and feature modifications often lead to a need for discontinuing older software versions as well as products. SystemTools Software End of Life (EOL) policy can be found here.